Some of your Questions:

Below are some of the most common questions we receive from our clients, along with detailed answers to help guide you through our process and services. Whether you need help placing an order, understanding our turnaround time, or exploring our payment options, you'll find everything you need to know right here.

Where is Perfect Retouching Located?
Perfect Retouching specializes in photo editing and retouching services. Our headquarters is at 143 Grant Ave, Brooklyn, NY 11208, Brooklyn, NY, United States, New York.
What are your working hours?
Our standard office hours are Monday through Saturday, and we operate in three shifts. Our support team is available 24/7, 365 days a year. Please note that we are closed on Sundays, but in urgent situations or for project work, services can be provided on weekends for an additional fee.
Do you have a production policy for weekends or international holidays?
Yes, we offer services on weekends with prior notice, which will incur an extra charge. However, we remain open on international holidays to ensure your editing needs are met.
Why is Perfect Retouching the ideal choice for your editing needs?
We provide the most flexible editing options and plans available in the market. You can conveniently receive your edited images, enjoy flexible payment options, and adjust pricing to fit your requirements. We prioritize quality and client support, ensuring you receive premium services quickly and at an affordable price. For larger projects, we offer dedicated expert designers to assist you.
What is your free trial policy?
At Perfect Retouching, we offer a free trial that allows you to edit one photo at every service before you start working with us. This gives you a chance to assess the quality of our photo editing. We recommend opting for simple editing for your free trial. For more details, please refer to our Free Trial Policy section on the Terms of Service page.
How can I send an image for a free trial?
If you want to have a free trial you just need to fill up a form with the required information. After filling up with proper information submit the form. And then you will be able to get a free trial on a service that you choose.
How many images can I retouch for a free trial?
You can retouch one image from each of our services for the free trial.
What is your turnaround time?
Our standard turnaround time is 24 hours. We also offer express services with delivery times of 6, 12, or 18 hours for an additional charge. For project-based work, delivery timelines are specified in the signed agreement. Please note that delivery may be delayed if our production house is particularly busy. In urgent cases, expedited service is available at a higher price, but we always strive to meet deadlines for every order.
Do you offer rush-hour delivery?
Yes, we prioritize your needs! We can provide rush-hour services, delivering images within 2 to 3 hours, or even sooner, depending on the complexity and number of images. Please note that rush-hour jobs include additional charges.
How do you define "Next Morning" delivery?
We aim to deliver images within 24 hours. However, delivery times may vary based on our production house's workload. In urgent situations, the cost of expedited delivery will be higher than our regular rates. We commit to delivering on time for most orders, barring any emergencies.
Do you guarantee on-time delivery?
We strive for punctual delivery for all client orders. Our team is dedicated to providing quality service while adhering to schedules. Please keep in mind that we are closed on Sundays, so orders placed on Saturday will be delivered on Monday unless arranged otherwise. For urgent Sunday requests, please contact us in advance, and we will make accommodations for an extra shift.
Do you have a redo policy?
Yes, if you are not satisfied with the results, we offer a redo option. For more details on our redo policy, please refer to our terms of service.
What is the difference between a redo and a correction?
A redo is available if you're not satisfied with the output. It allows for minor adjustments to enhance the image based on the services specified in your order, and there is no charge for this. A correction, on the other hand, involves modifying retouching instructions, the number of images, delivery time, or any alterations not previously discussed. Corrections are treated as new orders and will incur additional charges.
How can I create an account?
You can easily create your account on our Portal to access our photo editing services.
How can I place a new order?
First, you need to create an account on our Portal. Once you’re logged in, navigate to your account dashboard and click on the “Place Order” button.
What if I forget my password or login details?
If you forget the password then simply click “Forgot Password” to reset your account password.
How do I transfer a large volume of data?
You can conveniently transfer large amounts of data through our Portal. Additionally, we offer personal FTP accounts for secure transfers. You can also use third-party services like WeTransfer, Dropbox, or YouSendIt, whichever you prefer.
Do you accept images in all formats?
Yes, we accept a variety of image file formats, including .jpg, .jpeg, .png, .gif, .tif, .zip, .rar, and .psd. We also accept camera raw formats, though an additional fee may apply. Please avoid sending files in .exe format.
Are there any limitations on data transfer?
No, there are no limitations on sending large volumes of images. You can transfer images through Dropbox, FTP, Google Drive, or our Portal—whichever method is most convenient for you.
When can I get an FTP account?
If you have a large quantity of images or need a secure and quick transfer, you can request an FTP account from us at any time.
Is your FTP account unlimited?
Yes, we provide an unlimited-space FTP account. Please let us know your expected file size and how much space you’ll need.
Not sure which plan is right for you?
If you’re uncertain about which editing plan to choose, please contact us whenever you need. Our support team is here to assist you 24/7 and recommend the best options for your projects. Whatever your needs are, we’ll ensure your work is completed efficiently and to your satisfaction.
How do you calculate prices based on image complexity?
We manually assess the complexity of each image and determine the pricing accordingly. For more details, please refer to the Pricing section in our Terms of Service.
Do you offer lower prices?
Our pricing is set competitively at the minimum range, providing high-quality editing services along with instant support and unlimited redo options, all without additional fees. When you consider the overall value, including time, quality, and service, our rates are among the most affordable in the market.
What is your payment policy?
You can pay for your services once your photo editing is completed. Simply log in to your account, process the payment, and download your images. Please note that downloading images requires payment in advance.
What payment methods do you accept?
We accept payments through PayPal, credit cards, wire transfers (up to $4500), and direct bank transfers.
Do you have a flexible payment system?
Yes, Our regular clients can choose to pay weekly, quarterly, or monthly. For project-based work, we can establish a scheduled payment plan, but the total amount must be settled before downloading the final output.
Can I download images without making a payment?
No, payment is required before you can download your images. However, for regular clients and project-based work, flexible payment arrangements can be made with mutual agreement.
How do you ensure the safety of my images?
At Perfect Retouching, we prioritize the security of your images. We understand how valuable they are to you. We only use your images for our portfolio with your explicit permission. For more details on how we protect your information, please refer to our Privacy Policy.
Can you handle project-based work?
Yes, we can manage your retouching projects. Upon request, we can assemble a dedicated team that will work exclusively on your project until completion.
Do you provide e-commerce-based services?
Absolutely! Our expert designers offer a comprehensive range of photo post-processing services for clients worldwide. Whether it’s individual tasks or large projects, from simple edits to high-end retouching, we are equipped to meet all your e-commerce needs. We specialize in editing for platforms like Amazon and eBay, ensuring your product images meet specific guidelines.
Do you offer a joint venture or dedicated team option?
Yes, we welcome the opportunity for joint ventures. If you need a dedicated team, you can hire a group of designers who will focus solely on your editing requirements.
Can Perfect Retouching provide images that meet Amazon or eBay quality standards?
Yes, we offer photo editing services tailored to meet the quality requirements of Amazon and eBay. Many of our long-term clients trust us for their e-commerce photo editing needs. If you have projects or bulk editing requests, please contact us for the best deal.
Do you provide NDAs or legal documentation?
Yes, we offer Non-Disclosure Agreements (NDAs) and other legal documentation before commencing your project to ensure your information remains confidential.