Terms and Conditions

This Terms of Service document outlines the conditions under which Perfect Retouching provides its services and establishes a professional relationship with our valued clients. You may proceed with our services only if you agree to all the terms and conditions. This is a formal agreement between you (the client) and Perfect Retouching (the service provider). Please read all sections carefully before signing up. Any violation of these terms will result in the termination of the agreement. Breaching any code of conduct will make you fully liable, and Perfect Retouching will not be responsible for any resulting disputes…

Please note that,

  • The terms mentioned in this website “us” or “we” or “our” or “PR” or “PerfectRetouching” or “Perfect Retouching” refers to Perfect Retouching Company.
  • A “Visitor” means who has come to our website/Service pages through browsing the Internet yet is not a registered client of our Portal.
  • A “Verified Member” is an individual or Company who has registered as our client with proper verification.
  • Our “Service” recommends the functionality that we offer to our Clients by the Website
  • “Content” means the collection of images, words, data, information, and charts visible throughout the Website to the visitors, users, members, or clients. All contents and designs of content viewable on our Website are Copyright. You can NOT modify/change/redesign any Content of our Website.
  • Any infringement, copy-paste, or use of content without our consent is prohibited and unlawful. Proper legal action will be taken for Copyright Violations.

1.Services Offered by Perfect Retouching

Perfect Retouching provides photo editing services utilizing Adobe Photoshop and advanced graphic design tools and techniques. Our professional offerings include a range of services such as clipping path, background removal, shadow creation, image masking, photo retouching, headshot retouching, jewelry retouching, e-commerce editing, newborn photo editing, ghost mannequin effects, image recoloring, real estate photo editing, school photo editing, and bespoke editing services tailored to client needs.

2.Get a Quote & Place an Order

You will get a free quote if you want to know our pricing. To get a free quotation, you will need to fill up a form and submit it. Considering your image quantity, retouching complexity, and delivery time – we will send you a quote.

We provide a quotation showing the price in USD ($) on your “Get a Quote” query. Also, you can get the quotation price in your local currency on request.

If you get a quote, an account in your name will be created in Portal automatically. However, if the quote sample and order image don’t match, the pricing will vary.

3.Free Trial Conditions

We offer a free trial for individuals with a few or numerous images requiring post-processing. You may test one image free of charge for any of our services.

For the free trial, we provide basic photo retouching services, including photo recoloring, clipping path, background removal, teeth enhancement, skin retouching, jewelry retouching, exposure adjustment, image masking, wrinkle removal, object removal, and other simple retouching tasks. Please note that we only accommodate straightforward image retouching for this trial; complex instructions are not permitted.

We do not offer sophisticated or high-end photo editing as part of the free trial. However, if you have a bulk of images requiring complex retouching, please contact us for further assistance.

To initiate the free trial, you must provide the following information: Full Name, Email, Phone Number, Country, Service Required (e.g., Clipping Path, Background Removal, Multi-Path, Image Masking, Shadow Creation, Ghost Mannequin, Cropping & Resizing, Image Recoloring, Headshot Retouching), Total Number of Images in the Project, and specific Instructions. Once your details are verified, we will commence image processing for your free trial.

Please note that by availing of our free trial service, an account will be automatically created in your name within our portal.

4.Order Process through the Perfect Retouching Portal

You must submit your order through our web portal. Total Order will be processed inside the Portal Like: placing an Order, Upload Image, Make Payment, Download Image, etc. We will process images as per instructions and deliver them on time. We provide images by FTP, WeTransfer, Dropbox, and Google Drive, or any way you prefer.

5.Use Perfect Retouching Portal Account

To make the order process easy and simple, we have created the Portal. Through your Portal “Account,” you can create your order, provide image editing instructions, make a secure payment, and upload/download images. Also, you can go through the Order History, Completed Order, Unpaid Invoice, Total Due, Latest Order, and Latest Invoice.

How to use the Portal account?

  • You can submit images or files, in any format (JPG. JPEG, PNG, GIF, BMP, PSD, AI, TIF, TIFF, PDF, CRW, CR2, DNG, NEF, RAW, RW2) up to 5 GB. If the file size is bigger than 5 GB, contact us.
  • After receiving the order details, we will check the details. We will notify you by a confirmation email of the order. If the complexity is higher than you mention in the instructions – the price and the turnaround time will be increased.
  • We will notify you by e-mail when the image processing is completed. Then you can download images if you have made payment.
  • Every order submitted by you must be subject to ACCEPTANCE by us. And you are bound to agree that such acceptance may be withheld at our absolute discretion.
  • YOU CAN NOT CANCEL ANY ORDER AFTER WE HAVE STARTED PROCESSING ORDER. If we have started processing orders, it will be commenced as a regular order.
  • You cannot modify/revise the order instructions or turnaround time after being processed or delivered to you.
  • If you get our free trial service and ask for a quotation, an account in your name will be created in our Portal.
  • Do not share your password, or account details with anyone

6.Image Submission Guidelines

To offer the best service, we follow some terms in image submission. At the time of submission, you are agreeing that you will NOT place or send any of the following photos or material regarded using our Service:

  • Any image that is pornographic, abusive, inappropriate, harmful to individuals or groups, incites racism, or is unlawful.
  • Images submitted from anonymous or false addresses.
  • Images that violate our rules and regulations.
  • Images conflicting with our publicity, copyrights, or intellectual property rights without proper permission.
  • Any image depicting or encouraging abnormal behavior in individuals under 18, including child pornography.
  • Images that support terrorist organizations.
  • Perfect Retouching is NOT responsible for any type of content and images provided by the clients. We have the right in its prudence to (1) move, delete, or edit the submission (2) take appropriate action against the misuse of our Services.
  • We offer a ONE (01) month image backup. If your images are deleted after ONE month from our system backup, we take no responsibility for your data. You can’t blame us for your lost data after ONE month.
  • f you provide any user content or image that is subject to copyright by others or prohibited by any law, harmful for anybody, or if anybody brings any complaint; you will be responsible for the submission. Perfect Retouching will not be responsible for any claim by anybody for your submission. You will be liable to provide indemnification if such a case arises. You also will have to indemnify if Perfect Retouching faces any damage, loss, or action of law for such user content violation by you.

For the copyright claim, we reserve the right to suspend the viewing and display of images until the issue has been solved. If any unlawful activity is claimed against any of our clients, we will share the information with the government organization and law enforcement authorities or third parties.

7.Turnaround Time for Projects

The turnaround time count will start counting after we receive all the images from you

(It will not start right after you place an order)

Our office holiday is on Sunday. All official activities remain off. Therefore, if you order on Saturday, it will be count on Monday. However, you can arrange an extra shift on Sunday with an additional charge. In that case, you have to contact us before creating your order and pay an overtime charge.

Image delivery time may be subject to delay if any natural calamity, regional issues, and national disasters occur. And we take no responsibility for being late in image delivery due to unprecedented causes.

8.Pricing

The prices and packages shown on the website are the sample guide illustrating only the price range. The final price for the services depends on many things link the complexity of images, turnaround time, and rush-hour delivery.

(You agree to pay for an additional processing fee Payment Processing fee if the order invoice amount is under or equal to 5 USD).

All standard prices listed on the website are subject to change without any prior notice.

How do we define Complexity?

Below are the details of complex images

  • Enhanced curves
  • Complex shapes
  • Fine-edge details
  • The image contains numerous holes, spaces, dots, wrinkles, spots, or hair/fur
  • Old images that are fully or partially torn, ripped, burned, or soaked
  • Images with extensive detail
  • Complicated retouching required
  • Multiple objects within a single image

9.Payment Method

Our prices are quoted in US dollars ($) on the website, but your invoice will reflect your local currency.

For Australian orders, we accept Australian Dollars; for Canadian orders, we accept Canadian Dollars; and for the United Kingdom, we accept British Pounds.

For European countries, including Åland Islands, Andorra, Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, French Guiana, Guadeloupe, Germany, Greece, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco, Montenegro, Netherlands, Portugal, Réunion, Slovakia, Slovenia, Spain, San Marino, Saint Pierre and Miquelon, Saint Barthelemy, Saint Martin, and Vatican City, we accept Euros.

For all other countries, we will use US Dollars.

Your account currency cannot be changed; it will automatically be assigned based on your country.

We utilize PayPal and Stripe as payment gateways. Payments can be made via PayPal or debit/credit card, and bank transfers are also accepted. Please note that bank transfers may take 7-10 days for verification. We prefer automated payment methods.

We require upfront payment; orders will not be processed until payment is complete.

We do not store your credit or debit card information. Payments are processed through reputable gateways like PayPal and Stripe. When making a payment, you will be redirected to their websites.

Note: Please be aware that all third-party services, such as PayPal and Stripe, have their own terms and user policies, which you agree to when using their services. Perfect Retouching is not responsible for any actions or policies of these third parties that may not align with your interests.

10.Payment Process With Calif Business LLC

Our payment method goes through the Calif Business LLC process. Your payment will be collected by Calif Business LLC (www.califbusiness.com) which will be shown in your PayPal account. However, Perfect Retouching Inc. is the ONLY authority to resolve any claim and issue related to your payment, pricing, and refund. For any problems regarding payment, you can email us at [email protected]

11.Payment Using WALLET BALANCE

One Solution for Your Hassle-Free Payment is WALLET. We aim to simplify your payment experience through our Wallet feature. Easily Top-Up your wallet balance to conveniently pay invoices, and enjoy the flexibility of using this credit for any future orders. Rest assured, we will provide you with detailed transaction records for your reference. Checking your wallet balance and recharging your credit is now a breeze. Plus, your wallet balance will never expire, offering you peace of mind.

Note: Please note that the Wallet balance is non-refundable and can only be utilized for ordering services from Perfect Retouching.

12.Photo Replacement Policy Post-Order

We do not accept photo replacements once an order is placed. If you upload the wrong image, you cannot request a free edit of a different photo. It is your responsibility to ensure the correct images are uploaded. However, if you wish to replace your photos, please contact us. If your images are already in processing, you cannot make any replacements.

13.Revision and Redo Policy

PR offers multiple revisions after you have downloaded images within seven (07) working days. After seven days, you won’t be able to get any revision or redo.

Revision should not conflict/differ/alter with the original instruction that you have provided while creating the order.

  • If there is a conflict with the primary instructions, it will be treated as a new order.
  • Revisions should not contradict the original editing instructions.
  • For bulk revisions, you must contact us immediately.
  • We will redo your order only if you request slight edits or enhancements. A redo does not mean we will follow new instructions not included in the original request.
  • If you ask for a redo with new instructions, a new order will be created and reflected in your invoice.
  • You may request a redo only if you are unsatisfied with the final output, applicable for images submitted in JPG, PNG, or JPEG formats without layers.

14.Refund Policy

A 100% refund will be issued if you are unsatisfied with our work and can provide proper justification. If you are only partially satisfied, a partial refund option is available. However, if you request the raw image files (e.g., .psd, .tif) with layers, the maximum refund will be limited to 30%.

15.Contact Information

For any further information feel free to contact us through…

Phone: +1 (647) 799-5131

Email: [email protected]